Terms and conditions

1. These terms

These terms form a binding agreement between Traclin Pte Ltd (company registered in Singapore, 68 Circular Road, #02-01, Singapore 049422) and the organisation subscribing to the Traclin service ("you", "the Host"). By creating an account or using the service you accept them. If you are agreeing on behalf of a company, you confirm you have authority to bind it.

Traclin is offered to businesses only. It is not available to consumers.

2. The service

Traclin lets you upload material describing your products, review and approve factual statements extracted from it, and publish pages generated for individual visitors to your website based on publicly available information about their business.

We may improve or change features over time. We will not materially reduce the core functionality of a paid plan during a term you have already paid for without offering you a pro-rated refund.

3. Your account

You are responsible for the security of your credentials and for everything done through your account. Tell us promptly at info@traclin.com if you suspect unauthorised access.

4. Your content, and what you promise about it

You keep all ownership of the documents, text and brand assets you upload ("Host Content"). You grant us a licence to store, process and analyse Host Content solely to provide the service to you.

You represent and warrant that:

• you have the right to upload and use Host Content, including any third-party material within it;
• Host Content is accurate and not misleading;
• you have obtained any consent required to name a customer or publish their results in a case study;
• Host Content does not contain personal data beyond what is necessary, and contains no special category data;
• you have the right to publish any claim you approve.

You are responsible for what you approve. Traclin generates page text only from statements you have marked as approved. You decide what is publishable. We are not responsible for the accuracy or legality of the claims you approve, nor for pages published as a result.

5. Generated pages and AI output

Generated pages are produced by automated systems. Although every page is restricted to your approved facts and passes an automated verification step, automated systems can make mistakes.

• Generated pages are marketing material. They are not offers, quotations, warranties or binding commitments, and you should not treat them as such.
• Estimates shown on a generated page are illustrative, based on stated assumptions, and are not predictions of outcome.
• You are responsible for reviewing your published pages. The service offers a review mode which we recommend you use.

We give no warranty that generated output will be error-free, and we exclude liability for output arising from inaccurate, outdated or unauthorised Host Content.

6. Analysing visitor websites

The service retrieves publicly available content from websites submitted by visitors to your site. You must not use the service to analyse websites in a way that breaches applicable law, and you must not submit URLs on behalf of visitors without their knowledge except through the outbound feature, where you are responsible for compliance with applicable marketing and data protection rules.

7. Acceptable use

You must not:

• use the service to produce misleading, defamatory, discriminatory or unlawful content;
• upload material you have no right to use, including confidential information belonging to others;
• attempt to access another Host's data, probe or disrupt the service, or circumvent usage limits;
• resell or white-label the service except under a plan that expressly permits it;
• use the service to build a competing product.

We may suspend an account that breaches this section, with notice where practicable and immediately where necessary to protect the service or a third party.

8. Plans, fees and usage limits

Where a free trial is offered, it runs for seven days from the moment you start it and includes up to 40 generated pages. A valid payment method is required to begin, and you authorise us to charge it for the first subscription period automatically when the trial ends unless you cancel before then. Cancelling during the trial costs nothing and takes effect immediately, returning your workspace to the Free plan. One trial is available per organisation and per payment method.

Subscriptions are billed monthly or annually in advance through our payment provider. Fees exclude taxes, which you are responsible for.

Each plan includes a monthly allowance of generated pages. When the allowance is exhausted, generation pauses until the next period or until you upgrade; where an overage rate is shown for your plan, additional pages are charged at that rate.

Subscriptions renew automatically for the same term unless cancelled before the renewal date. You may cancel at any time, taking effect at the end of the current paid period. Except where the law requires otherwise or we have failed to provide the service, fees already paid are not refundable.

We may change prices with at least 30 days' notice, effective from your next renewal.

9. Data protection

Each party will comply with applicable data protection law. Where we process personal data on your behalf — including data about visitors to your website — we do so as your processor, under the Data Processing Agreement, which forms part of these terms. Our privacy policy explains what we do with data for which we are the controller.

10. Confidentiality

Each party will keep the other's non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law.

11. Intellectual property

Traclin owns the service, its software and its underlying models and prompts. Nothing here transfers that to you. Feedback you give us may be used freely to improve the service.

12. Availability and support

We aim to keep the service available but do not guarantee uninterrupted operation except where a service level agreement is expressly included in your plan. We may carry out maintenance, giving notice where practicable.

13. Warranties and liability

The service is provided "as is" and, to the extent permitted by law, we exclude all implied warranties.

To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Our total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid in the 12 months before the event giving rise to the claim.

Nothing in these terms limits liability that cannot be limited by law.

14. Indemnity

You will indemnify us against claims brought by a third party arising from Host Content, from claims you approved for publication, or from your use of the service in breach of these terms.

15. Termination

Either party may terminate for material breach that remains uncured 30 days after written notice. On termination your access ends and we will delete or return your data in line with our privacy policy. Sections that by their nature should survive will survive.

16. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction, without prejudice to any mandatory rights you have under the law of your own country.

17. Contact

Traclin Pte Ltd, 68 Circular Road, #02-01, Singapore 049422 — info@traclin.com